Thursday, 22 January 2009

"Gentle with the Chain. It's Buddha!"...



I think the service in Canada has impressed me once again...


Ok, so I didn't tell you I got admitted into the hospital last week. It was a small issue (flu, really, how boring can you get?). But I wanted to share about the service...



The fever from the dratted flu had hit a nasty 40.5 degrees Celcius (105 F) in less than a day, and the migraine was bad, real bad. That coupled with the fact that most clinics here require an appointment, I found myself on the way to the hospital.

The emergency room in the area is notorious for having a ridiculously long line (my friend, whose son broke a nose, waited for over 4 hours, before the mother gave up and drove him to a hospital in another county) as it is one of the busiest hospitals in Ontario...Having known this, I chose to use the ambulance when the first aid team on campus proposed getting admitted (TeleHealth Ontario adviced for the ambulance anyhow)...



Since I arrived in the ambulance, I didn't have to wait in line. I thought the doctors would roll their eyes that this Malaysian girl got herself in because of a fever, but I instead got a 'Hon, what took you so long to get in?'...

Turns out, they thought, I had, among other stuff:

1) Meningits...
2) A ruptured Ovarian cyst...
3) Malaria (Mosquitoes in Canada, in Winter?!?)...



But they were surprisingly sweet (including the old-lady-volunteer who made sure I was comfortable; then the meningitis thingy came up and she had to leave because infectious cases are out of bounds for volunteers).

I was alone in isolation (in case it was meningitis), but they were very kind. I had countless doctors and nurses checking on me ("Hon, how you feeling?", "Hi dear, on a scale of 1 to 10, what is your level of pain?", "Sweets, I'm the doctor on call, and I'm gonna ask you some questions, ok?").


And after I was done with my feeble arguments against the lumbar puncture (yeah, like in HOUSE!), I found myself consenting. After they promised my migraine wouldn't get worse...Hehe...


Darn...No mummy to sit with me...Screwed, right?


Turns out, it wasn't so bad. They sent a nurse to hold my hand and she whispered to me throughout the whole thing, and even sat with me till I nodded off from the morphine (finally, no pain, so I drifted to sleep)...

And one funny thing happened in radiology. They removed my Winnie-the-Pooh chain when they did the X-Ray, and I heard one of the nurses saying: "Gentle with the chain. It's Buddha!". If I wasn't in pain, I would have laughed my head off!!!

BUDDHA? It's Pooh!!!



Anyway, I was pretty impressed because I know how busy that emergency department is. Outside my room, I could hear a swarm of activity (the flu season is bad!). And yet the nurse sat with me like that.



And today, I got a call from the hospital, from one of the doctors. He said one of my blood cultures grew a bacteria, and although he suspected very strongly it might be a contaminated sample, he thought he'd checked on me anyway...

Aww, that was pretty sweet. What service! But yeah, drama aside, it was definitely just the flu...

"Come back if you still have a fever, ok? We would be very happy to see you again", he said...



And so it is that I want to record my thanks to the staff of the Emergency Department of Peterborough Regional Health Centre. It's the same hospital I volunteer in (Emergency doesn't know though), and I am very proud that I get to be a part of such a bunch of dedicated staff...



PS: My nose, is still out there, somewhere! ;) Somebody saw it in Malaysia! Hehe...


33 comments:

WP said...

Wow, that is certainly very good service...and everyone seems very friendly! In France it's all professional and formal...there are pros and cons to that, of course.

whre4arthou said...

Hawwo nai nai,

I'm glad you're okay..

Did you message me this morning at 4 am?

I'm also down with flu :( boohoo...

I've had a stuck nose for 2 and a half weeks and am now developing a cough/fever..

And I haven't been sleeping well at all the entire time.. I look very 'chan' now :(

Anyway.. huggies.. from one sick person to another.. it's good we can't infect each other..

Anonymous said...

NOW THAT IS SERVICE! BUDDHA LOL! You are not the only one who is impressed. I am glad you are better though. The flu is certainly dangerous if left alone. Your fever was extremely high! That kind of temperature can lead to seizures. Drink lots of water and chicken soup and keep yourself warm. Good to see you up and blogging again.

ps-will look out for your nose.

the Razzler said...

Dear Daphne..

Now, that's the kind of healthcare that Malaysia could learn to provide.

Glad to know that you're okay!! Do take care.. :) :)

Akmal said...

I am not there experiencing firsthand; but nevertheless I am very much excited and impressed lah. :D
A nurse by your side, saying good things to ease you up? Man, that can't even be found in privates here right? :0

Sheyna said...

Hey hun... just wanted to tell you to get better soon! Many hugs and well done for braving the lumbar puncture. Sxxx

Pi Bani said...

Aiyo, since when did Pooh become a Buddha?

Anyway, any Chinese New Year celebration over there?

Jo-D said...

glad you are feeling so much better and love to read your account of it daph! so positivie. the BUddha joke was especially funny. happy cny to you! take care!

nicol said...

lol buddha.. glad to hear it was just the flu dude. nasty thing as it is though. it's too bad a little kfc cannot remedy such things.. haha. hope you are enjoying single-room life!

tokasid said...

Dear Daph.

Poor thing you got a taste of LP huh.
And it was ingenious using the ambulance.

Giving out good services is all about attitude of the personnels involved. If they have a god attitudes and a conducive working environment the ppl will get good services, which unfortunately is lacking here.

Hpe you get well and found yur nose again in Ontario.

Wishing you a Happy and Prosperous CNY. I know its not the same if your parents are around.

Kerp (Ph.D) said...

D,

here's a secret. even at this old age, when i'm down with any illness having my mom around me is compulsory! hehehehe...

happy Chinese New Year to you, hon!

sankochan said...

awww.... what a way to spend Chinese New Year...

Anywayz... happy chinese new year!

Zawi said...

Daph,
Happy Chinese New Year.

ruby ahmad said...

Hi Daphne,

C'mon girl. We do have such service in Malaysia. It's called Gleneagles, at Ampang. Th eonly difference, the one here is rather expensive..LOL! Now that's the reality dear.

Hope you're much better now coa I'm here to wish you:

Gong Xi Fa Cai...

wanshana said...

Hi Daph,

Hope the flu bug has left you, and your nose has found its way back to Ontario just in time for you to celebrate the new year of the Ox.

GONG XI FA CAI :)

Daphne Ling said...

Hi WP,

Yes, everyone was friendly, and the service was good. I was impressed, thus the post.

Re "professional and formal", you're right, there's pros and cons. At this moment, I can't really tell which is better!

Happy CNY, you!

Daphne Ling said...

Hi Ae Mi,

Nice chatting with you just now! I guess I won't need to reply to this message anymore...=) See you next week!

*Hugs*

Daphne Ling said...

Hi Anon 08:33,

Thanks for the get-well wishes...

You know, everyone keeps telling me to drink chicken soup! But nobody made me any ;( Haha...Oh well...

Yeah, I didn't figure the flu could be dangerous. Or rather, I didn't figure I would get hit that badly...Good news is I'm bright eyed and bushy tailed again, minus the nose...;)

Daphne Ling said...

Hi Uncle Jimmy,

You know, I'm very thankful that Malaysia has free medical service (even without insurance). I wanted to make that clear first.

But yeah, we have a lot to learn in terms of service...=)

Happy CNY!

Daphne Ling said...

Hi Akmal,

You know, my 'mental image' of nurses is precisely this! Besides doing all the medical work, they're the ones who hold people's hands and keep them company!

And I'm glad I met just that 'image' here...She was really very sweet...=)

Daphne Ling said...

Hi Sheyna,

Thanks! I'm all brand new now...=)

Re the LP, it wasn't as dramatic as House makes it look. I barely felt a thing, and it was smooth sailing throughout...Having the nurse by my side sure helped though!

But really, no biggie!

Daphne Ling said...

Hi Kak Pi,

Haha! I also dunno...The only similarity I can see is the tummy (not meaning to be rude to the Buddha, of course)...

Re CNY celebrations, kat Chinatown, got lar...I'm too tired out from the flu to bother though...Appetite bukannya very good anyway...

And the most important thing is not here anyway: MUM, DAD, and BRO!

Will celebrate a belated CNY with aunts and family at a later date, when I get my tastebuds back! They're the next best thing after home...=)

Daphne Ling said...

Hi Jo-D,

Hehe...The 'Buddha joke' was funny definitely...It was nice they were so respectful, thinking it was Buddha, though...

Happy CNY to you too! In Kuching, or whereabouts are you now?

Daphne Ling said...

Hey Nicol,

Thanks for coming by and for the well-wishes, girl!

Haha...I should not touch KFC for a while, eh? Bad for the cough (bad for everything, actually)...

As for single-room life, it's fantastic! Lol...Im free!!!

See you around, and regards to your family...

Daphne Ling said...

Hi Doc,

Hey, long time no see!

As for the LP, like I told Sheyna, barely felt a thing lar...It could have been the morphine, or the doctor was very good, or what, I dunno...

Re the ambulance, not much choice also lar. Dah takleh duduk or walk without support, how to wait in ER-waiting-room?

As for the service, you're sure right. If people are happy working, they would give better service.

Attitudes help too, I believe...

And thanks for the CNY wishes! Yeah, it's surely not the same without mum and dad...=(

Daphne Ling said...

Hi Danny,

Haha...Mums are irreplaceable, no matter the age! I know I would feel the same too, when I'm old...

Thanks for the wishes too!

Daphne Ling said...

Hi Sandra,

Yeah lor...Drama punya way to spend the week leading to CNY...

But oh well, like they say: When in Canada, do as the Canadians do! In this case, it was: Catch the flu!

Happy CNY to you too, in the land Down Under!

Daphne Ling said...

Hello Pak Zawi,

Thanks for the wishes! Hope you're having a great celebration with friends back home...=)

Daphne Ling said...

Hi Kak Ruby,

Haha! Gleneagles, pay through nose oh...Lagi lar I won't see my nose again...;)

Thank God for insurance, huh? I tell you, if I didn't have insurance here, I would not have gone to the hospital. The only way I would be there would be if I pengsan and they brought me there!

Otherwise, sure tak pergi wan! Have to convert the cost, after all, and healthcare here is expensive.

But the insurance system is very good!

And yeah, feeling better oredi after your wishes ;)

Daphne Ling said...

Hello Kak Shana,

Thanks for the wishes! My nose hasn't completely found it's way back to Ontario, and I have a feeling, it will be while more...

(Economy crisis, mahal la to fly ;). Dia kena naik sampan balik from Malaysia!)

Hehe...

Mat Salo said...

GONG XI FA CAI!

(from an Ox)

Take care,

Clarisse Teagen said...

Girl!!
Are you allright!
I wish i could visit you.
Is everything going to be all right with you. .
It's pretty sad to be sick and alone. . . .

Dalam Dakapan Ibu said...

Dear Daphne,
I hope by now you're feeling okay. Impressive service... although somebody should teach them Pooh 101..hehehe...

Been quite bz, so missed your postings. But I've read them all at one go...

Did you find your nose?

And, Gong Xi Fa Chai dear :)